Refund policy

We want you to love your sponge. If you don't, here's how returns work.

Changed your mind?

You can cancel your order and return it within 14 days of receiving it, as long as the sponge is unused and in its original condition. Email seaspongeco@gmail.com with your order number to let us know, then send it back within 14 days of telling us. You'll need to pay for return postage. We'll refund the price of the sponge and the original standard delivery charge within 14 days of receiving it back.

Used sponges

Natural sponges are a personal-care product, so for hygiene reasons we can't accept returns of sponges that have been used or soaked, unless they're faulty.

Faulty or damaged?

If your sponge arrives damaged or isn't as described, email us within 30 days with a photo and your order number. We'll replace it or give you a full refund, including postage.

Natural variation

Every sponge is naturally shaped, so colour, texture and exact shape vary from sponge to sponge and from our photos. We measure each sponge across its widest point, and the one you receive will be within the size range you ordered. This natural variation isn't a fault.

Refunds

Refunds go back to the original payment method.

Returns address

Sea Sponge Co., 173 Main Road, Longfield, Kent, DA3 7PJ, United Kingdom

Please email us before sending anything back so we know to expect it.